Searching for Records Stored at Iron Mountain

Use the robust search functionality built into Iron Mountain Connect Records Management to create customized search queries that enable you to quickly locate and retrieve records stored at Iron Mountain. Once you find records, you can add them to your cart and create a retrieval order to retrieve them from storage at Iron Mountain.

NOTE: Your search is restricted to the records of customers, divisions and departments to whom you have been granted access by your system administrator.

Select Records Management | Search, Retrieve. The Search Results screen is displayed. The Search entry fields are blank.
Enter search criteria in one or more fields on the Left-Side Search bar to create a search query. Use as many or as few of the search fields as necessary:

Enter a keyword search. Your keyword search can be as simple as a single word or number, or can be a multi-operator search phrase. Leaving the keyword blank creates an unrestricted search. Refer to Keywords and Column Filter Search Rules and Using Search Operators for guidelines and examples of how to create a successful keyword search.
Select the type of record that you wish to include in your search:
- All
- Boxes
- Files
To view only box records or file records, click the box or file radio button. If your company does not list files, your search results won’t contain files If your company uses open shelf file storage, your search results won’t contain boxes.
NOTE: If you limit your search to only file records, only file metadata columns are available to include in the column display. If you limit your search to only boxes, only box metadata columns are available to include in the column display. If you include both files and boxes in your search, both box and file columns will be available to select.

If you wish to search by customer, select from the Customer dropdown. Leave this field set to All to include all customers in your search. Only customers to whom you have been granted organizational access by your system administrator are available in the dropdown list.
If you selected a customer that is division-enabled, the Division dropdown will be available. Select a division to limit the search to records that belong to only that division.
If you selected a customer and/or division that is department-enabled, the Department search field will be available. Select one or more departments to limit the search to records that belong to only those departments.

NOTE: Select the Invalid Department checkbox available from the Department dropdown to include assets not assigned to a valid department in your search results.
Search by the Record Status:

- All
- At Iron Mountain
- Checked Out from Iron Mountain
- Destroyed
- Permanently Removed from Iron Mountain
- Not at Iron Mountain
- Requested; Researching

Leave this field set to All to include all statuses in your search. Refer to Record Statuses for more detailed information on each of these statuses.

If you use file groups to sequence files stored at Iron Mountain on an open shelf, File Group will be enabled. Select the groupings that you wish to include in your search.